+30 26650 96000 info@sivotadiamond.gr
9:42 pm
| COVID-19

COVID-19

COVID-19

For 2020 operation the offered services are adapted to the Security Protocols that have been established by the Greek Government. The Hotel holds the “Health First” Certification from the Hellenic Hotel Chamber. Cleaning is being made by Certified Disinfectants. Sivota Diamond Spa Resort staff have been trained in dealing with Covid-19 cases. The Hotel provides a Pulmonologist.

SERVICES

Reception 24h

At the Reception Desk, a special plexiglass has been installed to avoid direct contact. Leaflets with instructions of cases with Covid-19 ​​(Greek, English, German) are provided. The check-in is at 15.00 while the check-out up to 11.00. In Lobby area, special safe distance markings have been installed while there are antiseptic distributors everywhere.

Room Service 07.30 – 23.00

Free wireless (Wi-Fi) internet access

Daily Housekeeping Service (Common Spaces and Rooms)

After the departure, room nebulosity is being made by Certified Disinfectants. Cleaning is daily after consultation with the customer to avoid contact with staff. The cleaning of the Common Areas is carried out by Certified Disinfectants. Public toilets are disinfected every 1 hour. During the night, nebulosity is being made to all public closed areas.

Daily Cleaning Service (Gardens and Swimming Pools)

Luggage Transportation

Laundry

Daily Press /Magazines

Wake-up Call

Transfer (Airport / Bus Station / Port)

It is performed only for 2 persons and 1child (family)/drive. The driver always wears a mask and gloves. Basic requirement is necessary for customers as well. After transport, the means of transport are disinfected.

Transfer to Sivota beaches

It is performed only for 2 persons and 1child (family)/drive. The driver always wears a mask and gloves. Basic requirement is necessary for customers as well. After transport, the means of transport are disinfected.

Free Parking

Valet Parking

(Not available service for 2020)

Hours of Operation
“Efyra” Restaurant : 7:30 – 10:00 (Breakfast Buffet) & 13.00 – 15.00 (Lunch Buffet) & 19.30 – 22.00 (Dinner Buffet)

Efyra Restaurant will operate only for the Breakfast Served Buffet from 07.30 – 10.00 (07.30 – 10.30 August). A special plexiglass has been installed at the entrance to avoid direct contact. The distances of the table seats are 1.10m to 1.70m. Special markings of safe distance have been placed on the space. Only linen disposable placemats are used. Tables and seats are disinfected. The space is disinfected after the end of operation. There are antiseptic distributors all over the place.


“The View” A la Carte Restaurant : 20:00 – 00:00 (June till September)

(Not available service for 2020)


Pool Snack Bar «Irida» : 10:00 – 01:00

Pool Snack Bar will operate normally (10.00 – 01.00) offering snack options for guests wishing lunch, snacks or dinner. The distances of the table seats are 1.10m. up to 1.70m. Linen is not used, only disposable coasters. Table and seats are disinfected. The space is disinfected after the end of its operation. There are antiseptic distributors all over the place.

 

Breakfast Room Service (upon request)


Early / Late Breakfast (upon request)


Packed Meals

Outdoor Swimming Pool

Bathers are required to take a shower before using the Outdoor Swimming Pools. 1 person / 5 sq.m. is allowed. The maximum number of bathers in public pools (at the same time) is 66. The distances observed between the sunbeds are 2 m. Sunbeds and chairs are disinfected by Certified Disinfectant. Pool towels are available.


Spa Center with Indoor Swimming Pool

At Diamond’s Spa Center Reception, a special plexiglass has been placed to avoid direct contact. The operation of the Department is done exclusively by appointment. The use of a mask and gloves is optional for customers. Therapists disinfect their hands before the massage and use masks and gloves for all cosmetic treatments (face, hair removal, manicure, pedicure).


Sauna / Steam Bath / Gym

(Not available services for 2020)


Body and Face Treatments

All treatments are individual. Customers must record their medical history, which they will receive and send via email. Customers come to the treatments with as few personal items as possible, dry clothes and after taking a shower (in their room).


Outdoor Activities

All partners-providers of excursions, boats, cars, etc. have taken all the necessary measures to protect customers.

Outdoor Swimming Pool

Children are required to take a shower before using the Outdoor Swimming Pool. Parents have the responsibility of their child. 1 child / 5 sq.m. swimming is allowed. The maximum number of bathing children in the outdoor pool (at the same time) is 5. Pool towels are available.


Outdoor Playground

Playground will operate throughout the day under the responsibility of the parent. Antiseptics are available in the area.


Kids Club (July & August)

(Not available service for 2020)


Baby Sitting Service

Daily Housekeeping Service

After the departure, room nebulosity is being made by Certified Disinfectants. Cleaning is daily after consultation with the customer to avoid contact with staff.


Daily Bathroom Linen Replacement

For 2020, towels are being changed every 2 days


Bed and Linen Replacement every 2 days

For 2020, linen clothing are being changed every 3 days


Turndown Service (upon request)


Extra Bathroom Linen Replacement (upon request)


Baby-Cot (upon request)


Amenities
(sewing kit, nail care set, hygienic bags, toothbrush-toothpaste, shaving set, shampoo, conditioner, hair cream, body lotion, soap, antiseptic wipes)


Free wireless (Wi-Fi) internet access


DVD (upon request)


Espresso Machine (upon request)

Hotel keeps a record of all staff members and customers, respecting the GDPR, as well as a book of medical events
Special medical-kit is available at Reception for the occurrence of a Covid-19 incident
To avoid overcrowding during check-in, Hotel staff may contact you one or two days before arrival
Room keys are disinfected after their return
The elevator of the Central Building will not operate for security reasons
Bed linen, towels and linen are washed at a minimum temperature of 60ο
Clean and dirty linen is transported in different specially marked bags
On the door of each room and public toilets there are special notes with details about the cleaning
Product receipt is always done by specific staff by taking the necessary protection measures
The unit has a Closed Biological Cleaning Circuit
Chlorination control in swimming pools is done manually every 4 hours while ph control is performed every 8 hours
Room A/C are disinfected at each departure with the clouding process and the use of Certified Disinfectants.  Natural ventilation of the room is recommended
Decorative pillows / fabrics have been removed from public areas and rooms
The Hotel has a contracted Pulmonologist, available 24/7
In the Center of Sivota, distance 700 m., there is a 24/07 Private General Practitioner Doctor and 2 times/ week General Practitioner Doctor, affiliated with EOPY
At a distance of 25 km there is an Emergency Department (TPP)
At a distance of 45 km there is a General Hospital
There is a Pharmacy in the Center of Sivota, 700 meters away