At Sivota Diamond Spa Resort and in general at our Company (A & S GONTORAS A.K.E.T.E.) we prioritize the protection of your personal information, as part of our philosophy to have satisfied customers within frameworks of strong commitment and trust.

We make every effort to store and process the information you share with us with care, fully understanding the importance of your personal information. At the same time, we strengthen the protection of your personal data through technical data security measures and internal management procedures, as well as physical personal data protection measures.

In appreciation of your trust, we have created this Privacy Policy to inform you about how we collect, use and share your information. Our collection, use and disclosure of your information is based on your consent or as required by applicable law.

PRIVACY POLICY

In our company “A & S GONTORAS A.K.E.T.E.” we know how important protecting our customers’ privacy is, and we strive to be clear about how we collect, use, share, transfer and store your information. The Privacy Policy applies to all hotels, main or non-main hotel accommodation managed by the company or our affiliated companies.

The Privacy Policy applies to the website www.sivotadiamond.gr, to every website or online application, online and offline promotional activity of our Company as well as to every Service or function provided by us that is referred to in the Privacy Policy or provides a link ( reference) to it.

The Privacy Policy applies to your use of our services, regardless of whether you use a computer, mobile phone, tablet, television or other device to access our services as well as those we provide without the existence of electronic media.

You should pay due attention and carefully read the Privacy Policy because every time you use our services, you agree to the practices we describe in it. If you do not agree with the practices described in the Privacy Policy, you should not use our services.

1. Consent

“Personal data” is any information collected or recorded in a form that can allow you to be directly or indirectly identified with a natural person.

We recommend that you read this text, which describes the privacy policy, before submitting this information to us.

This “Privacy Policy” forms part of the terms and conditions governing our services, hotel and non-hotel. By accepting these terms and conditions, you expressly agree to the provisions hereof.

2. For What Purposes Do We Collect Data?

We collect and use personal data to manage your relationship with our Company and to be able to offer you our services.

We collect personal data for the purpose of:

To be used to inform you about corporate news, products and services provided by our Company and its offers or promotions.

The creation and storage of legal documents in accordance with applicable legislation.

The collection of information so that we can prepare and satisfy requests related to the services provided by our Company.

Improving our services so that:

to adapt our products and Services to better meet the needs and requirements of our customers
to develop marketing programs by processing your personal data, for the purpose of marketing and promotion actions but also to better understand your requirements and wishes
to provide you with useful information about offers or other promotional messages
to inform you about special offers and new services
to provide you with customized content and recommendations based on your past activities on our services;
to be able to collect the statistical data required to interpret the cooperation between us.

The management of our relationship with you and in particular:

The analysis & evaluation of the market, our customers, our products and services.

The management of customer databases, loyalty programs and the analysis of the creditworthiness of our partners, creating statistical data and reports.

Knowing and managing the preferences of both our new and repeat customers.

Contacting you by phone or sending newsletters of any kind and format, in order to promote our products or services or to inform you about offers.
The creation and management of questionnaires and the statistical data derived from them.
The holding of raffles, contests or offers, in accordance with what is allowed by Greek or Community legislation.

System Security, recording data in order to ensure security and avoid fraud.

Compliance with Greek and European law.

Conducting market research, customer satisfaction and quality assurance and direct marketing and sales promotion actions.

Conducting targeted advertising campaigns on the internet through third party websites.

3. What Personal Data Do We Collect?

Information you provide directly to us.

The information we are obliged to request from you and/or your family members is as follows:

Contact Details (e.g. surname, first name, patronymic, passport number, identity card details, telephone, residential address, email)
Personal Data (eg date of birth, nationality, place of birth)
Information about your children (eg name, date of birth, passport number)

Billing details (eg credit card number, VAT number)

Date of arrival and departure, flight number and room number
Preferences and interests (eg non-smoking room, preferred floor, type of bed, sports, cultural etc. interests)
Medical data related to your health such as indicative medical opinions and certificates, results of medical examinations, data of pathological conditions, allergies, etc.

Questions and comments made during your stay or after your stay at our hotel or at one of our hotels or another structure providing our services.

Information from third parties.

We may obtain information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we obtain from or about you. We may also receive information about you from third-party social networking services when you choose to connect to those services. You may choose not to provide us with certain types of information, but doing so may affect your ability to use some of the services we offer.
4. When do we collect Personal Data?

We collect personal data in various cases such as:

Hotel Activities:
Room reservation (including all required actions, e.g. correspondence of any nature, payment remotely or not, etc.)
Contact via phone
Check-in and payment
Reservation of a seat and/or use of hotel services such as catering services, SPA services, laundry etc. and entertainment services.
Various requests, complaints/complaints and/or disputes.
Participation in marketing programs or events:
Sign up for loyalty programs
Participation in online and offline surveys (eg Guest Satisfaction Survey)
Participation in contests and games
Participation in marketing programs or events or conferences or social events
Subscribe to newsletters to receive offers and other promotions by email.

Transmission of information by third parties:

Travel agents, travel agencies, GDS booking systems
Online booking systems – (such as booking.com, expedia.com etc.) and other booking systems.

Actions via electronic devices:
Connection to our websites
Connection to our hotel’s WiFi network
Completing online forms (eg reservation form, precheck-in form, satisfaction survey forms etc.).
Through promotional actions in social networks
By e-mail after relevant communication
Actions through interpersonal communication either from direct contact during a professional appointment or in the context of communication during a presentation or exhibition.

5.Terms of Third Party Access to Your Personal Data.

At our Company (A & S GONTORAS AKETTE) and our affiliated companies it is our basic principle that we will not share your information with third parties for their own independent business or marketing purposes without your consent.

However, we may share your information with the following entities:

Related companies. Your information may be used jointly with affiliated companies of A & S GONTORAS AKETTE.
Credit Approval: When you apply for any type of credit, your personal information is used and disclosed to appropriate third parties in accordance with applicable law in order to decide whether to grant and maintain a credit limit for you.

Other Third Parties When Required by Law or When We Need to Protect Our Services: There may be circumstances in which we will share your information with other third parties:
to comply with the law or to respond to a mandatory legal process (such as a search warrant or other court order);
to confirm or enforce our compliance with the policies governing our services;
to protect the rights, property or safety of our Company or our affiliates, business partner or customer.

Other third parties in connection with corporate transactions. We may share your information with third parties in the context of a merger or transfer or in the event of bankruptcy or in the event that we cease to manage or operate or be the franchisor of a hotel currently in our portfolio.
Other third parties with your consent or at your direction. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties if you give us your consent or ask us to do so.

In order to provide you with the best possible service, we provide access to your personal data, or certain specific categories of your personal data, to our appropriate and authorized personnel.

This includes:

Reservation Departments
• Computer science Department
• Marketing/Guest Relations Department
Accounting department
• Legal Services Department if and when needed

6. Protection of Personal Data during International Transfer

For the purposes set out in Article 2 hereof, we may transfer your personal data to internal or external recipients who may be located in countries that offer different levels of personal data protection.

Please note that data protection and other laws in the countries to which your information may be transferred may not be as protective as in your country. The transfer will be made in accordance with the legislation on the processing of personal data, in order to ensure the adequate protection of your personal data.

Our Company undertakes to implement appropriate measures to ensure the safe transfer of your personal data to an external recipient located in a country that offers a different level of privacy than that proposed in the country where personal data is collected.

5.Terms of Third Party Access to Your Personal Data.

At our Company (A & S GONTORAS AKETTE) and our affiliated companies it is our basic principle that we will not share your information with third parties for their own independent business or marketing purposes without your consent.

However, we may share your information with the following entities:

Related companies. Your information may be used jointly with affiliated companies of A & S GONTORAS AKETTE.
Credit Approval: When you apply for any type of credit, your personal information is used and disclosed to appropriate third parties in accordance with applicable law in order to decide whether to grant and maintain a credit limit for you.

Other Third Parties When Required by Law or When We Need to Protect Our Services: There may be circumstances in which we will share your information with other third parties:
to comply with the law or to respond to a mandatory legal process (such as a search warrant or other court order);
to confirm or enforce our compliance with the policies governing our services;
to protect the rights, property or safety of our Company or our affiliates, business partner or customer.

Other third parties in connection with corporate transactions. We may share your information with third parties in the context of a merger or transfer or in the event of bankruptcy or in the event that we cease to manage or operate or be the franchisor of a hotel currently in our portfolio.
Other third parties with your consent or at your direction. In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties if you give us your consent or ask us to do so.

In order to provide you with the best possible service, we provide access to your personal data, or certain specific categories of your personal data, to our appropriate and authorized personnel.

This includes:

Reservation Departments
• Computer science Department
• Marketing/Guest Relations Department
Accounting department
• Legal Services Department if and when needed

6. Protection of Personal Data during International Transfer

For the purposes set out in Article 2 hereof, we may transfer your personal data to internal or external recipients who may be located in countries that offer different levels of personal data protection.

Please note that data protection and other laws in the countries to which your information may be transferred may not be as protective as in your country. The transfer will be made in accordance with the legislation on the processing of personal data, in order to ensure the adequate protection of your personal data.

Our Company undertakes to implement appropriate measures to ensure the safe transfer of your personal data to an external recipient located in a country that offers a different level of privacy than that proposed in the country where personal data is collected.
11. Update

This policy may be amended and for this reason please check periodically and especially before your booking to ensure that you are aware of any changes. By accessing or using our services after we have posted such an updated version of the Privacy Policy, you agree to the new practices contained in the update.

The most recent version of the Privacy Policy will always be found at https://sivotadiamond.gr/privacy-policy/

You can check ‘Last Updated’ at the bottom to see when the Privacy Policy was last updated.

A printed version of this Policy can be found at the reception of our Hotel or it can be sent to you after contacting the Personal Data Protection Office. (see next paragraph)

12.Questions and Contact

For any questions regarding this policy or in general data protection and security in our company and our affiliated companies, please contact the Office of Personal Data Protection at:
A & S GONTORAS A.K.E.T.E.

ANONYMOUS CONSTRUCTION COMMERCIAL TECHNIQUE & TOURIST COMPANY

Personal Data Office

Attention Mr. Konstantinos Zaglis

Voreiu Epirou 6, 46100 Igoumenitsa, Thesprotia, Greece

Phone: +30 2665096000

Fax: +30 2665093212

Email: dpo@sivotadiamond.gr

In case you consider that your personal data is affected in any way, you can contact the National Data Protection Authority of Greece, as follows:

Website: www.dpa.gr

Postal address: Kifisias Avenue 1-3, P.O. 115 23, Athens

Call center: +30 210 6475600

Fax: +30 210 6475628

Email: contact@dpa.gr

Last update: 21/10/2020