COVID-19
For 2022 operation the offered services are adapted to the Security Protocols that have been established by the Greek Government. The Hotel holds the “Health First” Certification from the Hellenic Hotel Chamber. Cleaning is being made by Certified Disinfectants. Sivota Diamond Spa Resort staff have been trained in dealing with Covid-19 cases. The Hotel provides a Pulmonologist.
SERVICES
Reception 24h
At the Reception Desk, a special plexiglass has been installed to avoid direct contact. Leaflets with instructions of cases with Covid-19 (Greek, English, German) are provided. The check-in is at 15.00 while the check-out up to 11.00. In Lobby area, special safe distance markings have been installed while there are antiseptic distributors everywhere.
Room Service 07.30 – 23.00
Free wireless (Wi-Fi) internet access
Daily Housekeeping Service (Common Spaces and Rooms)
After the departure, room nebulosity is being made by Certified Disinfectants. Cleaning is daily after consultation with the customer to avoid contact with staff. The cleaning of the Common Areas is carried out by Certified Disinfectants. Public toilets are disinfected every 1 hour. During the night, nebulosity is being made to all public closed areas.
Daily Cleaning Service (Gardens and Swimming Pools)
Luggage Transportation
Laundry / Ironing Service
Daily Press /Magazines
Wake-up Call
Transfer (Airport / Bus Station / Port)
It is performed only for persons staying in the same room. Driver and guests must wear mask. Masks and antiseptic can be offered by the driver. After transport, the means of transport are disinfected.
Transfer from and to Sivota beaches
It is performed only for persons staying in the same room. Driver and guests must wear mask. Masks and antiseptic can be offered by the driver. After transport, the means of transport are disinfected.
Free Parking
Valet Parking
RESTAURANTS AND BARS:
“Efyra” Restaurant : 7:30 – 10:00 (Breakfast Buffet) & 13.00 – 15.00 (Lunch Buffet) & 19.30 – 22.00 (Dinner Buffet)
A special plexiglass has been installed at the entrance to avoid direct contact. The distances of the table seats are 1.50m. Special markings of safe distance have been placed on the space. Only linen disposable placemats are used. Tables and seats are disinfected. The space is disinfected after the end of operation. There are antiseptic distributors all over the place. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.
“The View” A la Carte Restaurant : 20:00 – 00:00 (June till September)
The distances of the table seats are 1.50m. Tables and seats are disinfected. The space is disinfected after the end of operation. There are antiseptic distributors all over the place. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.
Pool Snack Bar «Irida» : 10:00 – 01:00
Pool Snack Bar will operate normally (10.00 – 01.00) offering snack options. The distances of the table seats are 1.50m. Linen is not used, only disposable coasters. Table and seats are disinfected. The space is disinfected after the end of its operation. There are antiseptic distributors all over the place. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.
DINING FACILITIES
Breakfast Room Service (upon request)
Early / Late Breakfast (upon request)
Packed Meals (upon request)
ACTIVITIES AND ENTERTAINMENT
Outdoor Swimming Pool
Bathers are required to take a shower before using the Outdoor Swimming Pools. 1 person / 2,5 sq.m. is allowed. The maximum number of bathers in public pools (at the same time) is 132. The distances observed between the sunbeds are 1,50 m. Sunbeds and chairs are disinfected by Certified Disinfectant. Electronic price lists – menus (QR Code) are available. Pool towels are available. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.
Spa Center with Indoor Swimming Pool
At Diamond’s Spa Centre Reception, a special plexiglass has been placed to avoid direct contact. The operation of the Department is done exclusively by appointment. The use of a mask is necessary for customers. Therapists disinfect their hands before the massage and use masks and gloves (where necessary) for all cosmetic treatments (face, hair removal, manicure, pedicure). There are antiseptic distributors all over the place. The space is disinfected after the end of its operation. Electronic price lists – menus (QR Code) are available. Pool towels are available. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.
Sauna / Steam Bath / Gym
The operation of the Facilities/Services are done exclusively by appointment.
Indoor Swimming Pool
Bathers are required to take a shower before using the Outdoor Swimming Pools. 1 person / 2,5 sq.m. is allowed. The maximum number of bathers in indoor pools (at the same time) is 12. Electronic price lists – menus (QR Code) are available. Pool towels are available. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.
Body and Face Treatments
All treatments are individual or Double (for people staying in the same room or family). Customers must record their medical history. Customers come for treatments with as few personal items as possible, dry clothes and after taking a shower.
Yoga Sessions
Yoga Sessions are held outdoors. They can be done individually or in groups (up to 12 people). The use of a mask is not mandatory for customers. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.
Outdoor Activities
All partners-providers of excursions, boats, cars, etc. have taken all the necessary measures to protect customers.
CHILDREN
Outdoor Swimming Pool
Children are required to take a shower before using the Outdoor Swimming Pool. Parents have the responsibility of their child. 1 child / 2,50 sq.m. swimming is allowed. The maximum number of bathing children in the outdoor pool (at the same time) is 10. Pool towels are available.
Outdoor Playground
Playground will operate throughout the day under the responsibility of the parent. Antiseptics are available in the area.
Kids Club (July & August)
Service can be provided outdoors and indoors. The use of a mask is mandatory indoors. Service is available during 10.00-14.00 & 18.00-22.00 for ages 0-11.99 years.
Baby Sitting Service
GUEST ROOM FACILITIES
Daily Housekeeping Service
After the departure, room nebulosity is being made by Certified Disinfectants. Cleaning is daily after consultation with the customer to avoid contact with staff. In case guests do not want daily cleaning they have to inform the Reception Desk.
Daily Bathroom Linen Replacement
For 2022, towels are being changed every 2 days
Bed and Linen Replacement every 2 days
For 2022, linen clothing are being changed every 3 days
Turndown Service (upon request)
Extra Bathroom Linen Replacement (upon request)
Baby-Cot (upon request)
Amenities (sewing kit, nail care set, hygienic bags, toothbrush-toothpaste, shaving set, shampoo, conditioner, hair cream, body lotion, soap, antiseptic wipes)
Free wireless (Wi-Fi) internet access
DVD (upon request)
Espresso Machine (upon request)
There is an Espresso Machine, free of charge, in rooms: Executive Suite Sea View, Executive Suite Mountain View, Executive Suite Partial Sea View, Presidential Suite Sea View, Royal Villa with private pool & Executive Double Room Sea View and private Pool.
GENERAL INFORMATION
Hotel keeps a record of all staff members and customers, respecting the GDPR, as well as a book of medical events
Special medical-kit is available at Reception for the occurrence of a Covid-19 incident
To avoid overcrowding during check-in, Hotel staff may contact you one or two days before arrival
Room keys are disinfected after their return
The elevator of the Central Building will operate but with an exhortation not to use it
Bed linen, towels and linen are washed at a minimum temperature of 60ο
Clean and dirty linen is transported in different specially marked bags
On the door of each room and public toilets there are special notes with details about the cleaning
Product receipt is always done by specific staff by taking the necessary protection measures
The unit has a Closed Biological Cleaning Circuit
Chlorination control in swimming pools is done manually every 4 hours
Ph control is performed once per day
Room A/C are disinfected at each departure with the clouding process and the use of Certified Disinfectants. Natural ventilation of the room is recommended
Decorative pillows / fabrics have been removed from public areas and rooms
The Hotel has a contract with a Pulmonologist doctor, available 24/7
In the Center of Sivota, distance 700 m., there is a 24/7 Private General Practitioner Doctor and 2 times per week General Practitioner Doctor, affiliated with EOPY
At a 25 km. distance there is an Emergency Department (TPP)
At a 25 km. distance there is a General Hospital
There is a Pharmacy in the Center of Sivota, 700 meters away