COVID-19

For 2022 operation the offered services are adapted to the Security Protocols that have been established by the Greek Government. The Hotel holds the “Health First” Certification from the Hellenic Hotel Chamber. Cleaning is being made by Certified Disinfectants. Sivota Diamond Spa Resort staff have been trained in dealing with Covid-19 cases. The Hotel provides a Pulmonologist.

SERVICES

Reception 24h

At the Reception Desk, a special plexiglass has been installed to avoid direct contact. Leaflets with instructions of cases with Covid-19 ​​(Greek, English, German) are provided. The check-in is at 15.00 while the check-out up to 11.00. In Lobby area, special safe distance markings have been installed while there are antiseptic distributors everywhere.

Room Service 07.30 – 23.00

Free wireless (Wi-Fi) internet access

Daily Housekeeping Service (Common Spaces and Rooms)

After the departure, room nebulosity is being made by Certified Disinfectants. Cleaning is daily after consultation with the customer to avoid contact with staff. The cleaning of the Common Areas is carried out by Certified Disinfectants. Public toilets are disinfected every 1 hour. During the night, nebulosity is being made to all public closed areas.

Daily Cleaning Service (Gardens and Swimming Pools)

Luggage Transportation

Laundry / Ironing Service

Daily Press /Magazines

Wake-up Call

Transfer (Airport / Bus Station / Port)

It is performed only for persons staying in the same room. Driver and guests must wear mask. Masks and antiseptic can be offered by the driver. After transport, the means of transport are disinfected.

Transfer from and to Sivota beaches

It is performed only for persons staying in the same room. Driver and guests must wear mask. Masks and antiseptic can be offered by the driver. After transport, the means of transport are disinfected.

Free Parking

Valet Parking

“Efyra” Restaurant : 7:30 – 10:00 (Breakfast Buffet) & 13.00 – 15.00 (Lunch Buffet) & 19.30 – 22.00 (Dinner Buffet)

A special plexiglass has been installed at the entrance to avoid direct contact. The distances of the table seats are 1.50m. Special markings of safe distance have been placed on the space. Only linen disposable placemats are used. Tables and seats are disinfected. The space is disinfected after the end of operation. There are antiseptic distributors all over the place. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.


“The View” A la Carte Restaurant : 20:00 – 00:00 (June till September)

The distances of the table seats are 1.50m. Tables and seats are disinfected. The space is disinfected after the end of operation. There are antiseptic distributors all over the place. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.


Pool Snack Bar «Irida» : 10:00 – 01:00

Pool Snack Bar will operate normally (10.00 – 01.00) offering snack options. The distances of the table seats are 1.50m. Linen is not used, only disposable coasters. Table and seats are disinfected. The space is disinfected after the end of its operation. There are antiseptic distributors all over the place. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.

Breakfast Room Service (upon request)


Early / Late Breakfast (upon request)


Packed Meals (upon request)

Outdoor Swimming Pool

Bathers are required to take a shower before using the Outdoor Swimming Pools. 1 person / 2,5 sq.m. is allowed. The maximum number of bathers in public pools (at the same time) is 132. The distances observed between the sunbeds are 1,50 m. Sunbeds and chairs are disinfected by Certified Disinfectant. Electronic price lists – menus (QR Code) are available. Pool towels are available. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.


Spa Center with Indoor Swimming Pool

At Diamond’s Spa Centre Reception, a special plexiglass has been placed to avoid direct contact. The operation of the Department is done exclusively by appointment. The use of a mask is necessary for customers. Therapists disinfect their hands before the massage and use masks and gloves (where necessary) for all cosmetic treatments (face, hair removal, manicure, pedicure). There are antiseptic distributors all over the place. The space is disinfected after the end of its operation. Electronic price lists – menus (QR Code) are available. Pool towels are available. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.


Sauna / Steam Bath / Gym

The operation of the Facilities/Services are done exclusively by appointment.

Indoor Swimming Pool

Bathers are required to take a shower before using the Outdoor Swimming Pools. 1 person / 2,5 sq.m. is allowed. The maximum number of bathers in indoor pools (at the same time) is 12. Electronic price lists – menus (QR Code) are available. Pool towels are available. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.


Body and Face Treatments

All treatments are individual or Double (for people staying in the same room or family). Customers must record their medical history. Customers come for treatments with as few personal items as possible, dry clothes and after taking a shower.

 

Yoga Sessions

Yoga Sessions are held outdoors. They can be done individually or in groups (up to 12 people). The use of a mask is not mandatory for customers. Facility/Service is allowed to be used by people who are not fully vaccinated if they have a negative diagnostic certificate for Covid-19 (PCR or Rapid Test) for 48 hours or patients with a Disease Certificate of three (3) months.


Outdoor Activities

All partners-providers of excursions, boats, cars, etc. have taken all the necessary measures to protect customers.

Outdoor Swimming Pool

Children are required to take a shower before using the Outdoor Swimming Pool. Parents have the responsibility of their child. 1 child / 2,50 sq.m. swimming is allowed. The maximum number of bathing children in the outdoor pool (at the same time) is 10. Pool towels are available.


Outdoor Playground

Playground will operate throughout the day under the responsibility of the parent. Antiseptics are available in the area.


Kids Club (July & August)

Service can be provided outdoors and indoors. The use of a mask is mandatory indoors. Service is available during 10.00-14.00 & 18.00-22.00 for ages 0-11.99 years.


Baby Sitting Service

Daily Housekeeping Service

After the departure, room nebulosity is being made by Certified Disinfectants. Cleaning is daily after consultation with the customer to avoid contact with staff. In case guests do not want daily cleaning they have to inform the Reception Desk.


Daily Bathroom Linen Replacement

For 2022, towels are being changed every 2 days


Bed and Linen Replacement every 2 days

For 2022, linen clothing are being changed every 3 days


Turndown Service (upon request)


Extra Bathroom Linen Replacement (upon request)


Baby-Cot (upon request)


Amenities (sewing kit, nail care set, hygienic bags, toothbrush-toothpaste, shaving set, shampoo, conditioner, hair cream, body lotion, soap, antiseptic wipes)


Free wireless (Wi-Fi) internet access


DVD (upon request)


Espresso Machine (upon request)

There is an Espresso Machine, free of charge, in rooms: Executive Suite Sea View, Executive Suite Mountain View, Executive Suite Partial Sea View, Presidential Suite Sea View, Royal Villa with private pool & Executive Double Room Sea View and private Pool.

Hotel keeps a record of all staff members and customers, respecting the GDPR, as well as a book of medical events


Special medical-kit is available at Reception for the occurrence of a Covid-19 incident


To avoid overcrowding during check-in, Hotel staff may contact you one or two days before arrival


Room keys are disinfected after their return


The elevator of the Central Building will operate but with an exhortation not to use it


Bed linen, towels and linen are washed at a minimum temperature of 60ο


Clean and dirty linen is transported in different specially marked bags


On the door of each room and public toilets there are special notes with details about the cleaning


Product receipt is always done by specific staff by taking the necessary protection measures


The unit has a Closed Biological Cleaning Circuit


Chlorination control in swimming pools is done manually every 4 hours

Ph control is performed once per day


Room A/C are disinfected at each departure with the clouding process and the use of Certified Disinfectants. Natural ventilation of the room is recommended


Decorative pillows / fabrics have been removed from public areas and rooms


The Hotel has a contract with a Pulmonologist doctor, available 24/7


In the Center of Sivota, distance 700 m., there is a 24/7 Private General Practitioner Doctor and 2 times per week General Practitioner Doctor, affiliated with EOPY


At a 25 km. distance there is an Emergency Department (TPP)


At a 25 km. distance there is a General Hospital


There is a Pharmacy in the Center of Sivota, 700 meters away

Last Update 22 March 2022